100-Day Returns

We offer a 100-day return policy, meaning you have 100 days from receiving your item to request a return.

To be eligible for a return:

• You must provide proof of purchase (order confirmation or receipt)

To start a return, contact us at:
📧 sales@rockpure.co.uk

⚠️ Items sent back without prior approval will not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item is:

• Damaged
• Defective
• Incorrect

Contact us immediately and we’ll make it right as quickly as possible.

Returns Eligibility

To qualify for a return:

• Items must be unused and in original packaging
• Items must be in resellable condition

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

We do not accept returns for:

• Used filter cartridges or consumables
• Custom or special-order products
• Items damaged through misuse or improper installation

If unsure, contact us before purchasing.

Exchanges

The fastest way to exchange an item is:

1. Return the original item
2. Place a new order

UK & EU Consumer Rights (14-Day Cooling-Off Period)

If you are located in the UK or EU, you have the legal right to cancel your order within 14 days of receiving it.

To qualify:

• Items must be unused
• Returned in original packaging
• Proof of purchase required

Refunds

Once we receive and inspect your return:

• We’ll notify you if your refund is approved
• If approved, your refund will be processed to your original payment method within 5–10 business days

Please note:

• Banks and payment providers may take additional time to process refunds

Shipping Costs

• Original shipping costs are non-refundable unless the item is faulty or incorrect
• Return shipping costs are the responsibility of the customer unless the return is due to our error

Bundles & Promotions

For bundle purchases:

• Items must be returned as a complete set for a full refund
• Partial returns may result in adjusted refunds based on individual item value

For promotional offers (e.g. multi-buy deals):

• Refunds may be adjusted to reflect the original offer terms

Warranty & Purchase Source

To ensure product quality and safety:

• Returns, warranties, and support apply only to items purchased directly from Rockpure.co.uk or authorised resellers
• We cannot support or verify products purchased from unauthorised third-party sellers

Need Help?

If you have any questions about returns or refunds, contact us:

📧 sales@rockpure.co.uk
📞 01707 321 823