TERMS OF SERVICE

OVERVIEW

This website is operated by The Fridge Filter Shop Ltd, trading as Rockpure.co.uk (“we”, “us”, “our”). Company number: 05752924. Registered address: Unit 1G, Tewin Court, Welwyn Garden City, Hertfordshire, AL7 1AU, United Kingdom.

Throughout the site, the terms “we”, “us” and “our” refer to Rockpure.co.uk.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional policies referenced herein.

If you do not agree to these Terms, you must not use this website.

Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that:

  • You are at least 18 years old, or have permission from a legal guardian
  • You will not use our products for unlawful purposes
  • You will not transmit harmful code, viruses, or malicious software

We reserve the right to terminate your access if these Terms are violated.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.

You agree not to:

  • Copy, reproduce, or exploit any part of the Service without written permission
  • Misuse the website or its content

Credit card information is always encrypted during transmission.

SECTION 3 – INFORMATION ACCURACY

We do our best to ensure all information is accurate, but we do not guarantee completeness or timeliness.

Use of information on this site is at your own risk.

SECTION 4 – PRICES & SERVICE CHANGES

  • Prices may change without notice
  • We may modify or discontinue products or services at any time
  • We are not liable for any such changes

SECTION 5 – PRODUCTS

  • Products may be available exclusively online
  • Quantities may be limited
  • Returns are governed by our Refund Policy

We aim to display products accurately, but colours and images may vary by device.

We reserve the right to:

  • Limit sales by region or customer
  • Discontinue products at any time

SECTION 6 – ORDERS & BILLING

We may:

  • Refuse or cancel orders at our discretion
  • Limit quantities per customer or household

You agree to provide accurate billing and contact information.

SECTION 7 – THIRD-PARTY TOOLS

We may provide access to third-party tools “as is” without warranties.

Use of such tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites or services linked on our site.

SECTION 9 – USER CONTENT

If you submit comments or content:

  • We may use, edit, or publish them without restriction
  • You must not submit unlawful or harmful content

SECTION 10 – PERSONAL INFORMATION

Your personal data is handled in accordance with our Privacy Policy.

SECTION 11 – ERRORS & OMISSIONS

We reserve the right to:

  • Correct errors
  • Update information
  • Cancel orders where necessary

SECTION 12 – PROHIBITED USES

You may not use the site for:

  • Illegal activities
  • Harassment or abuse
  • Spreading malware
  • Data scraping or spamming

We may terminate access for violations.

SECTION 13 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” without warranties unless stated otherwise.

We do not guarantee:

  • Uninterrupted service
  • Error-free operation

SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for:

  • Indirect or consequential losses
  • Loss of profits, data, or business

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless The Fridge Filter Shop Ltd from any claims arising from your breach of these Terms.

SECTION 16 – TERMINATION

We may terminate access to the Service at any time if you breach these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.

SECTION 19 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site constitutes acceptance of changes.

SECTION 20 – CONTACT INFORMATION

Email: sales@rockpure.co.uk
Phone: 01707 321 823

SECTION 21 – INSTALLATION

Installation Responsibility

You are responsible for ensuring installation complies with local regulations and standards.

Our guides are for general guidance only and may not cover all situations.

Limitation of Liability

We are not liable for damages arising from improper installation or use.

Warranty Disclaimer

Installation guidance is provided “as is” without guarantees of completeness or compliance.

Indemnification

You agree to indemnify us from any claims arising from incorrect or non-compliant installation.

SECTION 22 – RESELLER POLICY

Discounted or wholesale purchases are considered business-to-business (B2B) transactions.

  • No automatic right of return applies
  • Products may not be resold on marketplaces (e.g. Amazon, eBay, TikTok Shop) without written permission

Violations may result in:

  • Loss of wholesale access
  • Withdrawal of support or warranty